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The DevOps movement empowered developers to overcome traditional operational bottlenecks by embracing a "you build it, you run it" approach. However, the increasing complexity of systems and technologies has significantly increased developers' cognitive load, potentially shifting-left too many responsibilities. This talk will explore how Platform teams can effectively support developers and improve their experience by fostering empathy and psychological safety. By prioritizing collaboration and understanding developers' needs, Platform teams can create a more tailored platform, offering intuitive, self-service tools and processes that developers readily adopt, learn from, and use to enhance their productivity.
Attendees of this talk will takeaway:
- Approaches to building empathy and psychological safety
- Tips for making platforms and tools delightful to adopt and use
- Methods to support developers’ learning and growth for greater self-sufficiency
Speaker
Erin Doyle
Sr. Staff Software Engineer @Lob, with 20+ Years Previously as a Full Stack Engineer and Instructor @Egghead
Erin Doyle is a Sr. Staff Software Engineer @Lob. For the last 20+ years prior she’s been working as a Full Stack Engineer with a focus on the Front-End. She’s also an instructor for Egghead.io and given talks and workshops focusing on building the best and most accessible experiences for users and developers.
