Lessons Learned From Building Phoenix, an AI Care Agent

AI-powered products are changing healthcare delivery by enabling more personalized, effective, and efficient care at scale. However, deploying these systems in a highly regulated industry presents unique challenges in ensuring consistency, safety, and reliability.

In this talk, we will walk through Sword Health’s journey developing and launching Phoenix by sharing practical strategies to deliver impactful patient-centric solutions that enhance care. We’ll explore learnings in building effective guardrails, implementing robust evaluation frameworks, choosing the right architecture and optimization approach, collecting user feedback and maintaining data and evaluation-driven development practices.